I have problems installing the VP4 Game?

If you are having issues with the installer such as “corrupt cab file” or “Not a valid Win32 application” errors, then the download is probably corrupt. Delete the installer and re-download it:

Login to the VP4 website, and on the My Profile page, below your player picture, click on the pencil. At the bottom of the Account Information, you will see a Download Game button. Press that button, VP4 Online will download, open the installer and install VP4.

Note that if the download always stops with a partial file there is a good possibility an anti-virus program is stopping the download, disable the AV for download and installation.

What should I do if my anti-virus gives me an alert when I try to download or open the VP4 installer?  

VP4 does not have any viruses but some anti-virus may trigger an alert. Turn off your anti-virus during download and installation of VP4. Remember to re-enable your anti-virus after installation.

What should I do if my anti-virus pops up and stops VP4 from running?

Tell your anti-virus to allow VP4 to run. It will probably remember that VP4 is a valid application and never stop it again. Some anti-virus software may require you to manually enter an exception for vp4online.exe.

What should I do if my firewall pops up and blocks VP4 at login?

The VP4 game connects to the game servers using special port numbers. Tell your firewall this is okay and to allow the connection. Note that doing this does not allow any incoming connections that could be harmful to your computer. All connections are out going.

The graphics look messed up, what should I do?

First make sure your video drivers are up to date. You can usually update drivers from the video card manufacturer or chipset manufacturer website. If you have a laptop, check the laptop manufacturer website.

Note that VP4 requires DirectX9c or higher.

The animation in game is slow, what should I do?

Reduce the load on the video system by changing settings in Settings/Graphics. Typical things to change for speed up are lowering Anti-Aliasing, lowering Texture Resolution, or lowering Poly Count. One or more of those may be necessary. Which will work the best depends on your video system so try different combinations.

VP4 locks up when starting or the frame rate is inconsistent.

Try turning off Full Screen Optimization for VP4. To do this right click the desktop icon and select Properties, then select the Compatibility tab and check the "Disable fullscreen optimizations".

VP4 crashes when I start it, what should I do?

First make sure your video drivers are up to date. You can usually update drivers from the video card manufacturer or chip-set manufacturer website. If you have a laptop, check the laptop manufacturer website.

Note that VP4 requires DirectX9c or higher.

I still have issues running VP4, what should I do?

For further support select Message from the nav bar and send a message to Support with details of your issue.